Unable to open attachments in outlook 2007


This page is for civilization that cannot open up an e-mail attachment. If the attachment is lacking or not easily accessible, see: Why can not I get any e-mail attachments?

Unknown file format

One of the most widespread reasons why you can not open up an e-mail attachment is bereason your computer system doesn"t have the important program installed to recognize the file format. For example, if someone is sfinishing you a .PSD photo file and you do not have actually Adobe Photoshop or one more program that supports it, the file format cannot be opened up.

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In this situation, we recommfinish you have actually the sender save the file as a different format that the computer system supports and also re-send the attachment. If you are going to be working with this file format often, install a regime or viewer on the computer system that supports the file format. Below is a listing of some of the more widespread file styles sfinish over e-mail, their file expansion, and the programs supplied to open up those files.

Data typeExtensionDescription
Document.doc or .docxMicrosoft Word files and can be opened up with Microsoft Word, OpenOffice Writer, or Google Docs.
PDF.pdfAdobe PDF file that is opened up via Adobe Acrobat or PDF reader.
Spreadsheet.xls or .xlsxMicrosoft Excel spreadsheet that have the right to be opened with Microsoft Excel, OpenOffice Calc, or Google Sheets.
Basic Image.gif, .jpg, .jpeg, .pngThese fundamental photo layouts are commonly provided and also can be opened up and perceived by eexceptionally image editor or viewer.
Compressed file.zip, .rar, .zA compressed file that must be uncompressed prior to the documents included in the file can be perceived.
Bitmap.bmpWindows bitmap image that is generally opened up in Microsoft Paint and also deserve to be opened with many type of but not all picture editors.
Movie.avi, .mov, .wmv, .mp4, .mpegMovie papers that call for a compatible media player program to play.
Audio.mp3MP3 audio file.
Executable.exe, .comAn executable file that starts the installation of a routine. Be careful of any executable being sent out through e-mail as this is the major technique of distributing viroffers via e-mail.

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HTML.html, .htmHTML file. For example, a internet page may be sent as an attachment in e-mail.

Bad file association or trouble via program


If the file format is somepoint your computer have to have the ability to open up, but it"s not opening effectively, its file format might be connected with the wrong program. Or, the regimen it"s linked with might be enduring errors, or was rerelocated. For information about just how to see and readjust file associations, see: How to associate a file with a routine in Windows.

For instance, let"s say you want to watch a PDF document. Many kind of modern-day web browsers offer their PDF viewer, but this PDF is an attachment sent in an e-mail from a trusted sender. However, you don"t have a PDF viewer, favor Adobe Acrobat, set up.

Instead of trying to open up the attachment directly from your e-mail client, save the attachment to your computer system (e.g., save it to your desktop). Then, right-click the file and also under Open through, choose a various program to open up the file. If this works and also you desire the routine to always open up this kind of file, right-click the file and also under Open with, pick one more app. Check package Almethods use this application to open and also choose the routine you desire to usage and also click Ok.

Compressed file


When needing to sfinish multiple files over e-mail, it"s not uncommon to compush all the documents into a single compressed file and also affix that compressed file to the e-mail. If the file is a .zip, .rar, or another compressed file format, it have to be uncompressed before it deserve to be opened up.

Antivirus program preventing

If you have an antivirus security regime set up on your computer, make sure it is not causing troubles via your attachments by temporarily disabling your antivirus.

Sender has an Apple computer system and also you have actually a PC

If the e-mail sender offers a Mac computer system, and their attached files were not conserved in a Windows-compatible format, you might be unable to open up the attachment. Make sure the sender of the e-mail knows you"re utilizing Windows if they are sending you an attachment.

Outlook add-ins

If you are making use of Microsoft Outlook and unable to open attachments, make sure an add-in is not leading to the problem. You deserve to disable all add-ins in Outlook by complying with the measures listed below.

Open Microsoft Outlook.Click File, Options, and also then Add-insUnder Manage, click COM Add-ins.Click the GO button alongside Manage, then uninspect all the add-ins.Once every little thing is disabled, click OK.Cshed Microsoft Outlook, then re-open up Outlook to check out if the worry is readdressed.

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Corrupt file

If namong the suggestions over helped recognize or fix the difficulty, it is likewise possible that the attachment you received is corrupt. Reply to the e-mail asking the sender to verify the attachment works on their computer, and also to develop a new e-mail and attachment.