Dell computer stuck in sleep mode

The adhering to article consists of information around multiple troubleshooting procedures to solve sleep, suspfinish, and also hibernate issues on Windows computers that will power on. Summary:The adhering to write-up consists of indevelopment around multiple troubleshooting steps to resolve sleep, suspend, and also hibernate concerns on Windows computers that will power on.See less The following article has information about multiple troubleshooting steps to solve sleep, suspfinish, and hibernate problems on Windows computers that will power on.
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Symptoms

Your computer will not return from suspend, wake from sleep or hibernate.

You watching: Dell computer stuck in sleep mode


Cause

The following is a list of some factors why this actions deserve to happen.

BIOS update needed.

Out of day or corrupt chipcollection or video drivers.

Incorrect Power Options settings.

Old or corrupt hiberfil.sys file indevelopment.

Software or applications causing habits.

Corrupt Windows mechanism files.


Resolution

Table of Contents:

Overview

This write-up covers troubleshooting actions to solve worries through vr-tab-quebec.com computers that carry out not wake up from sleep, hibernate, or suspfinish mode. Normally this is the outcome of an incorrect Power State establishing in the BIOS and also Windows, or it could be a corrupted driver.

The adhering to troubleshooting steps should be done in a Top to Dvery own order.


Note:
If your computer is stuck in sleep or hibernate. A "Hard Shut Down" (press the power button till the computer shuts off) would should happen. Any unsaved occupational or data before the computer was put to resting or hibernating may be lost in this procedure.

YouTube Video: Sleep Mode Will not Wake Up Windows 10 (Official vr-tab-quebec.com Tech Support) (3:03 – English).

Update the BIOS and also Chipset

The first action would be to update the BIOS and chipset driver.


Warning: Make sure to suspfinish BitLocker before flashing the BIOS on computer systems that have actually BitLocker permitted. If BitLocker is not suspended, the next time you reboot the computer system it will not recognize the BitLocker crucial. A prompt to enter the recoextremely crucial to development will present, and this will certainly occur on each reboot. How to Enable or Disable BitLocker via TPM in Windows

BIOS

Get in your System Service Tag or navigate to the specific Model of System you have actually. Click the Drivers & Downloads tab. Select your Operating System in the drop-dvery own box (Figure 1). Select BIOS in the Category drop-down box (Figure 1). Click the many current variation of the BIOS (Figure 1). Click Download to start the downfill (Figure 1).
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Figure 1 Save the file to your Deskheight. Once downloaded, you can Double-Click the icon on your Deskheight. Follow the On-Screen instructions to complete the installation. This reboots your computer and also perdevelops a BIOS upday.

Chipset

Enter your System Service Tag or navigate to the specific Model of System you have. Click the Drivers & Downloads tab. Select your Operating System in the drop-down box (Figure 2). Select Chipset in the Group drop-dvery own box (Figure 2). Click Intel Chipcollection Device (Figure 2). Click Download to start the downfill (Figure 2).
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Figure 2 Click Download. You may get a warning and also an choice to run or conserve the file. Click Save. When the Save As home window shows up, designate a folder to save the file that is being downloaded and click Save. The downpack progress window displays. Make sure the checkbox beside "Cshed this dialog box when download completes" is unchecked. When the download completes click Run or Allow.
Note:
The User Account Control home window may show up, click Continue.
A small home window appears via Continue and also Exit buttons, click Continue. In the Select the folder wbelow you want to unzip the papers to home window, click Ok. If a message appears asking to create a folder, click Yes. If a message appears asking to overcompose the folder, click Yes to All. In the All files were successfully unzipped home window, click Ok. A brand-new window appears, follow the prompts that appear to finish the installation.

Once the BIOS and Chipset Driver have actually been updated, the computer should be tested to see if the issue is reresolved.If the worry continues to be, please go to the next step.

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BIOS and also Power Options Settings

The adhering to settings have to be readjusted in the BIOS and also in Windows.


Note:
If using a computer mouse and key-board, make certain they are connected straight to the computer system or docking terminal and not a USB hub.

BIOS:

Power the computer system On and also push the F2 key at the vr-tab-quebec.com logo design to enter the BIOS. Once in the BIOS, click the plus to the left of Power Management. Then Select USB Wake Support, check the box to Enable USB Wake Support. Click Apply at the bottom (Figure 3).
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Figure 3 The Block Sleep Option (have the right to additionally be called Deep Sleep Control) is just available on Desktop computers, unexamine it to Disable it. Click Apply at the bottom (Figure 4).
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Figure 4 Exit the BIOS.

Windows Power Options:

Search for and open "Power Options" in the Start Menu. Click "Choose what the power butlots do" on the left side of the window (Figure 5).
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Figure 5 Click "Change settings that are currently unavailable" (Figure 6). Under "Shutdown settings", make sure "Turn on rapid startup" is unchecked (Figure 6).
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Figure 6

Once the BIOS and Windows Power Options have actually been adjusted, the computer system must be tested to watch if the worry is refixed.If the worry remains, please go to the next action.

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Update Video Driver

The Video driver should be the following item that is updated in the troubleshooting procedure. Some computers might have actually 2 video drivers that have to be updated, the Intel Incorporated driver. Then the nVidia or AMD discrete driver, that is based upon which was ordered via the computer system.

Video Driver

Go into your System Service Tag or navigate to the certain Model of System you have actually. Click the Drivers & Downloads tab. Select your Operating System in the drop-down box (Figure 7). Select Video in the Category drop-down box (Figure 7). Click Intel HD Graphics (Figure 7).
Note:
You may have to downfill the nVidia or AMD driver also, depending on if a discrete video card was ordered with the computer system.
Click Download to start the downfill (Figure 7).
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Figure 7 Click Download. You may get a warning and an option to run or save the file. Click Save. When the Save As home window appears, designate a folder to conserve the file that is being downloaded and also click Save. The downfill development home window display screens. Make certain the checkbox beside "Close this dialog box when downfill completes" is unchecked. When the downfill completes click Run or Allow.
Note:
The User Account Control window may show up, click Continue.
A small home window shows up via Continue and Exit butlots, click Continue. In the Select the folder wright here you want to unzip the documents to home window, click Ok. If a message shows up asking to produce a folder, click Yes. If a message appears asking to overwrite the folder, click Yes to All. In the All files were efficiently unzipped home window, click Ok. A new window appears, follow the prompts that show up to complete the installation.

Once the Video Driver has been updated, the computer system need to be tested to see if the concern is reresolved.If the problem remains, please go to the next action.

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Refresh hiberfil.sys File

Refresh the hiberfil.sys file by toggling the switch (Disabling and also Enabling), this resets the file if it is corrupted.

You have to run this from an Administrator Command also Prompt home window. To open up one in Windows 10, 8 or 8.1, right-click the Start button and also choose "Command Prompt (Admin)." To open one in Windows 7, you deserve to search the Start Menu for Command Prompt, right-click it, and also choose "Run as Administrator." Copy and paste the command also right into the Command also Prompt window, "powercfg -h off" and also press enter to disable (Figure 8).
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Figure 8 Restart the computer system, and also go to an Administrator Command Prompt home window aget. Copy and paste the command into the Command Prompt home window, "powercfg -h on" and push enter to allow (Figure 9).
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Figure 9 Rebegin the computer system another time. The hiberfil.sys need to be refreburned.

Once the hiberfil.sys file has been refremelted, the computer have to be tested to see if the concern is resolved.If the problem continues to be, please go to the following action.

See more: Product Data Hp Notebook - 15-Af131Dx (Energy Star), Hp Notebook

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Windows Power Troubleshooter

You can run the Windows Power Troubleshooter to adjust your computer"s power settings. The Power Troubleshooter checks your computer"s timeout settings, which determine exactly how long the computer system waits prior to turning off the monitor display or entering sleep mode.


Note:
Adjusting these settings can help you conserve power and extend your laptop"s battery life.

To run the Windows Power Troubleshooter, follow these instructions:

In Windows, search for and also open the Control Panel. In the Control Panel Search area, kind Troubleshooting (Figure 10). Click Troubleshooting (Figure 10).
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Figure 10 Under System and also Security, click Improve Power Usage (Figure 11).
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Figure 11 Click Power to run the Troubleshooting tool (Figure 12).
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Figure 12 A "Detecting Issues" window screens while Windows detects and attempts to deal with any kind of problems. After Troubleshooting is finish, close the Troubleshooter, or click Explore More Options if needed.

After Windows Power Setups have been adjusted, the computer system must be tested to watch if the concern is resolved.If the worry remains, please go to the following action.

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Clean Boot with the Microsoft Config Utility

To percreate a Clean Boot using the Microsoft Config Utility on the computer system, use the adhering to steps:

From the Search Box, type msconfig and push Enter. Click the Startup tab. Click Disable all and also click Apply. Click the Services tab. Check the box that says Hide all Microsoft services and also then click Disable all. Rebegin the System and also check if the worry is refixed.

If it is still present, repeat the procedures over to reenable all services and also startup items. Start looking at the program, driver, or tool for the concern.If the worry is not current, you have to reenable solutions and also startup items one by one until the cause of the issue is figured out.

This procedure is crucial in avoiding unessential Operating System reinstalls. This procedure is temporary and is required to examine to watch if a Startup Item or Service is leading to the worry.

To rerotate the Boot Process to a Normal Startup In MSCONFIG.

From the Search Box, kind msconfig and press Enter. Click the General tab. Click Common startup. Click OK. Click Yes when you are prompted to rebegin your computer.

If the problem remains after testing, please go to the following step.

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Create a New User Profile

To produce a new user in Windows, please make sure you are logged in via an account that has Administrator privileges.

Windows 7

Click the Start Button. Click the Control Panel food selection option. In the Manage Accounts control panel. Click Create a New Account. In the Create New Account screen. In the New Account Name area, enter the name of the brand-new account that you would prefer to produce. To provide complete accessibility to the account, pick the account type as Administrator.

Windows 8, 8.1, or 10

Swipe in from the best edge of the screen, tap Settings, and also then tap Change COMPUTER Settings. Click Accounts, and also then Click Other Accounts. Click Add an Account, and then click Sign in without a Microsoft Account (Not Recommended). Click Local Account. Go into a user name for the brand-new account. If you desire this perboy to authorize in through a password, enter and verify the password, add a password hint, and then tap or click Next. Click Finish.

In case if the account is not an administrator account, follow the instructions below.

Use the Windows crucial + I key-board shortreduced to open the Settings application. Click Accounts. Click Family & Other People. Under Other people, select the user account, and also click Change Account Type. Under Account type, pick Administrator from the drop-dvery own food selection. Click OK to complete the task.

The computer system have to be tested to watch if the worry happens in the brand-new Account. If the concern does not take place through the brand-new Account, the problem lies in the original Account.If the problem stays in the old Account, please go to the following action.

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Rekeep System

If mechanism defense is enabled on your computer, Windows immediately creates a regain point whenever before you install brand-new Windows updays.


Note:
System Rekeep will certainly not delete any of your records. You might have to reinstall any software, updays, or vehicle drivers that were mounted after the day you are taking the computer system earlier to.

How to Percreate a System Resave in Windows

When the System Rekeep is done, the computer need to be tested to see if the issue is readdressed.If the worry continues to be or if this action was skipped, please go to the following step.

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System Data Checker Scan

The System File Checker (SFC) tool is built into Windows and also have the right to shave the right to your Windows computer system records for corruption or any type of various other changes. If a paper has been modified, it will immediately replace that file via the correct variation.

You have to run this from and also Administrator Command Prompt home window.To open one on Windows 8, 8.1 or 10, right-click the Windows button and pick "Command also Prompt (Admin)."On Windows 7, you can additionally search the Start Menu for Command also Prompt, right-click it, and pick Run as Administrator.

Type the adhering to command into the Command also Prompt window: sfc /scannowPress Enter to run a complete mechanism scan:

When the SFC scanner is done, the computer have to be tested to see if the worry is refixed.If the problem continues to be or if this action was skipped, please go to the next action.

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Operating System Re-Installation

If the issue continues to be after all troubleshooting actions (other than for the optional Connected Standby step) have actually been done.

An Operating System (OS) reinstall demands to occur.


Prior to Re-Installing the OS, you might must produce Windows recoincredibly media. Instructions on exactly how to do this via your vr-tab-quebec.com System may be discovered in the complying with short articles.

Windows 10

Step-by-action instructions for reinstalling Windows 10 can be found in the following article with videos obtainable.Recollection or reinstall Windows 10 on your vr-tab-quebec.com computer

Windows 8 or 8.1

Step-by-step instructions for reinstalling Windows 8/8.1 deserve to be discovered in the following write-up.Windows 8/8.1 Upgrade and also Installation Instructions

Windows 7

Step-by-step instructions for reinstalling Windows 7 have the right to be discovered in the complying with article through videos obtainable.Restore, Factory Reset or Reinstall Windows 7 on your vr-tab-quebec.com Computer.

See more: Windows 10 The Drive Is Not A Valid Backup Location In Windows

If you have actually better concerns around this post, call vr-tab-quebec.com Technical Support.

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Post Properties Affected Product

Desktops & All-in-Ones, G Series, Inspiron, Latitude, Vostro, XPS, Reexhausted Models, Fixed Workstations