Computer monitor turns off when playing games

I freshly build a brand-new computer system and it has actually been working fine except for one problem. My computer system will certainly randomly shut the display screen off while whatever else is still running. I deserve to hear sound with my headphones and all the fans and also RGB are still on. The just method to shut the computer system off is to flip the power switch on the ago of the device.

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My specs:

Processor: Ryzen 5 2600x

GPU: RTX 2060

RAM: 16gb Corsair Vengeance ddr4 3000 memory

Motherboard: AsRock b450 steel legend

PSU: Rosewill 650w bronze 80+

Help will certainly be greatly appreciated, many thanks.


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DavidSanchez01
Replied on January 10, 2020
Hi, thanks for posting your question in the community! my name is David an independent advisor and also I"m right here to help you.To better recognize your event, it is crucial that you answer the adhering to questions:* When the display screen transforms off, do you check out the computer mouse cursor?* How lengthy does it take before your display screen transforms off?* Have you determined if this event occurs after running a specific application?* What antivirus software application do you have actually installed?* Have you updated the video drivers of your device?I desire to dominance out that this occurrence is caused by a faientice in any controller of your computer system, therefore I recommend entering Windows in safe mode following the steps of the following connect https://support.vr-tab-quebec.com.com/en-us/help/12376/... and also using your tool as normal as possible, if the event does not take place , we must think that the problem is a controller.Let me recognize the outcomes of this test and the vr-tab-quebec.com to the inquiries I have asked you, I will certainly be waiting for your answer.

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X493
Replied on January 12, 2020
In reply to DavidSanchez01's post on January 12, 2020

I am writing this while the concern is happening. I didn"t yet put it right into safe mode, however I will certainly after this. I tried hooking it approximately a different display while it was happening and also tbelow was still no signal. I also tried making use of 2 different HDMI cables. One thing is that the event does not take place conveniently, it happens after I have been making use of it for a while and also It does not happen eextremely time I usage the computer. I am going to try some of the other things you recommended. I might install somepoint that allows me watch what is on my display screen while the display screen issue is happening. Also, pushing that power switch on the peak of the case does not job-related while the issue is happening.


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X493
Replied on January 12, 2020
In reply to X493's short article on January 12, 2020

Also, I am looking at occasion viewer and also here are a few errors and also warnings it had actually around the moment the occasion happened.

"The Deskpeak Window Manager process has actually exited. (Process departure code: 0x000000ff, Rebegin count: 1, Key screen tool ID: NVIDIA GeForce RTX 2060) "

It was saying that a bunch and I do not know what it suggests.

See more: Mobile Intel R 945 Express Chipset Family, Update Mobile Intel 945 Express Chipset Family

It was likewise saying "Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77

Faulting module name: unrecognized, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xe0464645

Fault offset: 0x0000000000000000

Faulting process id: 0x1b84

Faulting application start time: 0x01d5c9028666c2b2

Faulting application path: C:Windowssystem32dwm.exe

Faulting module path: unknown

Report Id: 6ae8d0db-74a5-4034-b3df-ab533f7a6b92

Faulting package full name:

Faulting package-family member application ID: "

Another thing that you might want to know is that I am running an untriggered version of windows and I simply haven"t gotten approximately to buying an set off copy. If you think that that would certainly be helpful I am fine via buying one.